Responsible Gaming Policy

Responsible Gaming Policy

As a responsible casino and gambling news and information website operator we want everyone to be aware that we do have a responsible gaming policy in place on this website, and as such you must be the legal age to gamble in your current location to access this site and also to gamble legally at any site we have listed on our website.

Whilst gambling in any shape or form is an enjoyable pastime for many people we are aware that occasionally for some players things could start to get out of hand and gambling could become a problem for those players.

With that in mind below you are going to find a range of different organisations and their respective contact details that you can make contact with who are going to offer you free and confidential help and support in overcoming any gambling problems you may be experiencing.

Help With Gambling Problems

Each of the listed charitable organisations and help groups below also offer information to people who know anyone who is experiencing gambling problems too, and that will help you to support those friends or family member who may you may live with, care for or are worried about in regards to their gambling activities.

Gamblers Anonymous – If you live outside of the UK or for that matter in the UK you will find that the Gamblers Anonymous charity is always available to offer support to anyone experiencing any gambling related problems. They are famed for their group meetings held in many different countries of the world where you can get support, advice and practical help overcoming and living with any type of gambling problems.

GamCare – For online, one to one and also telephone help and support regarding any type of gambling problems the GamCare website offers a wealth of information. Being UK based you will find lots of easy ways to access their in-house support team members who are available day or night and are more than happy to help!

NHS Choices – In recent years the NHS has started to offer a range of services to anyone living in the UK who is experiencing addiction related problems. With that in mind it may be beneficial for you to take a look over the NHS Choices website for details of how they can help anyone experiencing a gambling addiction related problem.

Setting Your Gambling Limits

Many online and mobile gambling license issuers require sites licensed by them to offer players a range of self imposed option settings whenever they log into their accounts.

As such you will find many casino and other gambling sites will give you to option of setting hourly or daily or even weekly limits in regards to how much you can deposit into any such site or how much you can lose during any one session.

Many casino and other gambling sites will also allow you to set a time period in which you can gamble. Once you reach your pre-set time limit, or your deposit or loss limit you will not be allowed to carry on gambling at that casino site.

Therefore if you do feel that you may gamble more than you can afford to or will spend way too much time gambling online or on a mobile device then please do make use of those self imposed limits and settings.

Self Exclusion or Take a Break

If you do feel that your online or mobile gambling activates are getting out of hand, there are a couple of options available to you that when put into place will see you not being able to gamble as the site you have signed up to as a player or member.

Self Exclusion – You can request a Self Exclusion from any gambling site you are a member or a player of, when you take this option your account will be permanently closed and you will not be allowed to gamble at that site again.

If you attempt to sign up during the self exclusion period you will be banned from the site and if you did manage to make a deposit and gamble any winnings you achieve will be voided out. Therefore it will be pointless trying to sign up to a site your have self excluded from as you will never be allowed to legally gamble there, nor keep any winnings you did happen to make.

You will find that is you take the Self Exclusion route you may also be permanently banned from any gambling sites owned by the same company as the one you have self excluded from and may also find you are also banned from sites using the same software platforms or sites that share the same gambling license.

However, this is one of the very best options to take if you do have a gambling problem and want to remove the risk of you gambling at any site you are a member of.

Take a Break – Many online gambling sites offer an alternative to a Self Exclusion and that is something known as a Take a Break option. By choosing this option you are not admitting any type of gambling problems or gambling addiction related problems you are simply saying you would like to take a break from that gambling site.

You will be able to select an amount of time for your break which may be a few hours, a few days or even several weeks or months. Only once your take a break time limit expires will you be able to log back into your account and gamble again.

Know Your Customer Requirements

Once you sign up as a real money player to any online or mobile gambling related website you will at some point be require to furnish that site with identification documents to prove you are who you say you are, you live where you say you live and also that you are legally old enough to gamble at that site.

Below you will find an overview of the most commonly accepted documents you will be asked to supply to any gambling site as part of their Know Your Customer legal requirements.

Utility Bills – To prove your current address you will often be requested to send in a copy of a recent utility bill, that bill however must be dated within the last three months.

Photo Identification – Many casino sites will require you to send in a copy of your Passport or Driving Licence to prove your identity and age. If you do not on a Passport or Driving License then you should enquire before signing up to, depositing and gambling at any site what other forms of identification they will accept to verify your account.

Proof of Payment Method – Sometimes a casino or other gambling site will require to prove you are the owner of for example a debit or credit card you used to make a deposit into that site. The easiest way to confirm you are is to send in a photograph of the front and back of your credit or debit card.

However, you will be best advised to ensure that you cover all of the numbers bar the last four on the front of you card and also cover the CVV number on the back of the card before photographing it and sending it in for security reasons.

Gambling Sites and Information Provided

Be aware that all of the information supplied and displayed throughout our website is for information purposes only, and we cannot be held responsible for any errors or omissions in regards to any of the content on this website.

Gambling whether online, on a mobile device or in person at any licensed gambling venue does have risks attached, and as such you should only ever gamble with money you are prepared to lose.

Each of the casinos and other gambling related websites we link to or showcase throughout this website will have their own terms and conditions in place and you should familiarize yourself with those terms and conditions before signing up to those sites and gambling for real money.

Licensing Authorities and Gambling Commissions

If you do experience any type of problems at any casino site or any gambling related website that cannot be sorted out by the site you are a member of then you should make contact with that sites gambling license issuer, who will be able to either assist in getting your problems resolved or can point you in the right direction of how to get your problems resolved.

Below you will find the details of all of the major Gambling Commissions and Licensing Authorities who license the vast majority of gambling website operators, owners and companies.

UK Gambling Commission – Any gambling site that wishes to offer their services to UK based players and advertise their respective sites anywhere in Great Britain mush first become licensed by the UK Gambling Commission before they can do so legally.

If you wish to make contact with the UK Gambling Commission you will be best advised to visit their website and enter into the contact section of the website the nature of your enquiry as by doing so their website will then display the necessary contact details of the department or person you will need to make contact with.

Malta Gaming Authority – One of the major online gaming Authorities that licenses a huge number of different online and mobile gambling sites is the Malta Gaming Authority. Therefore there will be a good chance that any casino or other gambling site you are a member of is going to be licensed by them.

If you wish to make contact with the MGA as they are known the physical address for that authority is Address: Malta Gaming Authority Building SCM 02-03, Level 4, Smart City Malta, Ricasoli SCM1001, Malta and the direct phone number is +356 2546 9000. You will also find more information about how the MGA works and operates and an overview of all of their license holders by visiting their website.

Kahnawake Gaming Commission – If you experience any problems when gambling at a casino list licensed by the Kahnawake Gaming Commission you can contact them in writing at P.O. Box 1799, Old Malone Highway, Kahnawake Mohawk Territory, Quebec, J0L 1B0, Canada.

You can fax your complaint into them on the following number: +1 450 635 1139 or you can make direct contact with them using the contact form found on their website.

Gibraltar Gaming Commissioner – There are quite a number of different online and mobile gambling related companies based and fully licensed in Gibraltar, and as such if you wish to make contact with their license authority you can do so by visiting Gibraltar Gaming Commission website, writing to them at Gambling Division, H.M Government of Gibraltar, Europort, Suite 603, GX11 1AA Gibraltar.

If you prefer you can telephone them on the following number: 00350 20064142, a fax number is also available which is 00350 20064150 and the email address is

Alderney Gambling Control Commission – There are a handful of gambling sites that have chosen to become license holders in Alderney and as such we shall now enlighten you as to how you can contact the Alderney Gambling Control Commission.

The address for all written complaints or disputes is Alderney Gambling Control Commission, St Anne’s House, Queen Elizabeth II Street, Alderney Channel Island GY9 3TB. The direct telephone number is + 44 (0)1481 825500, and the fax number is + 44 (0)1481 823978. To make contact via email use the following email address:

Dispute Resolution

Be aware that some of the above Gambling Commissions or Licensing Authorities may not offer a dispute resolution service, however many of them require their license holders to nominate a third party organisation who will independently address and resolve any complaints regarding those license holders sites. As such you may be given the contact details of a dispute resolution service if you do contact any of the above organisations.